Question 1

How quickly can I get started with Pro Mosquitto?

Accepted Answer

You can schedule a demo immediately, and after your demo, we can have you up and running with a trial environment within hours. Our cloud deployment takes just minutes to provision, while on-premises deployments typically take 1-2 business days with our support.

Question 2

Do you offer a free trial?

Accepted Answer

Yes! We offer a 30-day free trial for on-premises deployments and a 14-day free trial for cloud deployments, with no credit card required. This gives you full access to evaluate Pro Mosquitto for your use case, including all features, integrations, and support.

Question 3

What documentation and resources are available?

Accepted Answer

We provide comprehensive documentation, API references, migration guides, and a knowledge base. Our support team is also available to help with setup, configuration, and best practices.

Question 4

Can I use Pro Mosquitto alongside open-source Mosquitto?

Accepted Answer

Yes, Pro Mosquitto is fully compatible with open-source Mosquitto. You can migrate seamlessly, and both can coexist in your infrastructure. We provide migration tools and guides to help with the transition.

Question 5

What is the difference between Cloud and On-Premises deployment?

Accepted Answer

Cloud deployment is fully managed by Cedalo - we handle infrastructure, updates, and maintenance. On-Premises gives you complete control, running on your own infrastructure with support from our team. Both options include the same features and capabilities.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can upgrade or downgrade at any time. When upgrading, you'll have immediate access to new features. When downgrading, changes take effect at the end of your current billing period.

Question 7

What happens if I exceed my connection limit?

Accepted Answer

If you approach your connection limit, we'll notify you in advance. You can either upgrade to a larger plan or contact us to discuss custom pricing for your specific needs. We never cut off your service without warning.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, wire transfer, and purchase orders for annual subscriptions. Enterprise customers can also arrange custom payment terms and invoicing.

Question 9

Is there a setup fee?

Accepted Answer

No setup fees for Cloud deployments. For On-Premises deployments, one hour of setup support is included. Additional professional services for installation and configuration assistance are optional and can be discussed with our sales team.

Question 10

What does High Availability include?

Accepted Answer

High Availability (HA) includes clustered deployment with automatic failover, data replication across multiple nodes, load balancing, and enhanced uptime guarantees (99.99% SLA). Perfect for mission-critical applications that cannot afford downtime.

Question 11

How many integrations are available?

Accepted Answer

We offer 20+ pre-built integrations including databases (PostgreSQL, MongoDB, InfluxDB), cloud platforms (AWS, Azure, Google Cloud), message queues (Kafka, RabbitMQ), monitoring tools (Prometheus, Grafana), and more. New integrations are added regularly.

Question 12

Can I deploy on-premises and in the cloud?

Accepted Answer

Yes! Pro Mosquitto can be deployed on-premises, in the cloud (AWS, Azure, GCP), or in a hybrid configuration. You have complete flexibility to choose the deployment model that best fits your security, compliance, and operational requirements.

Question 13

What security features are included?

Accepted Answer

Enterprise security features include TLS/SSL encryption, authentication (username/password, certificates, OAuth2, LDAP), authorization with ACLs, audit logging, compliance certifications (SOC 2, ISO 27001), and regular security updates.

Question 14

Is there an API for programmatic management?

Accepted Answer

Yes, we provide comprehensive REST APIs and MQTT APIs for programmatic broker management, configuration, monitoring, and integration. This enables automation, integration with your existing tools, and custom workflows.

Question 15

What kind of support is included?

Accepted Answer

All plans include email support with response times based on your plan. Enterprise plans can include 24/7 phone support, a dedicated account manager, priority ticket handling, and guaranteed SLAs. We also offer professional services for implementation, migration, and training.

Question 16

Do you offer on-site consulting?

Accepted Answer

Yes, for Enterprise customers we offer on-site consulting, training, and white-glove onboarding services. Our team can help with architecture design, implementation, migration, and team training.

Question 17

What are your support response times?

Accepted Answer

Response times vary by plan: Starter plans receive responses within 2 business days, Professional plans within 1 business day, and Enterprise plans can include 24/7 support with guaranteed response times (1-4 hours depending on severity).

Question 18

Do you provide training and documentation?

Accepted Answer

Yes, we provide comprehensive documentation, webinars, and training sessions. Enterprise customers can also arrange custom training programs tailored to their team's needs.

Question 19

Can you help with migration from other MQTT brokers?

Accepted Answer

Yes. We support migrations from other MQTT brokers. We provide migration guides, tools, and optional professional services to help you plan and execute the transition with limited downtime.

Question 20

How do I migrate from open-source Mosquitto?

Accepted Answer

Migration from open-source Mosquitto is straightforward since Pro Mosquitto is built on the same core. We provide migration tools, configuration converters, and step-by-step guides. Most migrations can be completed with zero downtime.

Question 21

Can I integrate with my existing infrastructure?

Accepted Answer

Yes, Pro Mosquitto integrates seamlessly with existing infrastructure through our 20+ pre-built integrations, REST APIs, and MQTT APIs. We support integration with databases, cloud platforms, monitoring tools, message queues, and more.

Question 22

Do you support custom integrations?

Accepted Answer

Yes, we can develop custom integrations for your specific needs. Enterprise customers can work with our team to build custom connectors, bridges, and integrations tailored to their infrastructure.

Question 23

What are the system requirements?

Accepted Answer

System requirements vary by deployment size. Minimum requirements: 2 CPU cores, 4GB RAM, 20GB storage. For production deployments, we recommend 4+ CPU cores, 8GB+ RAM, and SSD storage. We provide detailed sizing guides for different use cases.

Question 24

What is the maximum message throughput?

Accepted Answer

Pro Mosquitto can handle millions of messages per second depending on your deployment configuration. Performance scales with cluster size, hardware resources, and network capacity. We provide performance benchmarks and can help optimize for your specific requirements.

Question 25

How does clustering and high availability work?

Accepted Answer

Our HA clustering uses active-passive architecture with automatic failover and data replication. If the active node fails, traffic is automatically routed to the passive node to maintain service continuity. Deployments can span multiple data centers for geographic redundancy.

Question 26

What MQTT protocol versions are supported?

Accepted Answer

Pro Mosquitto supports MQTT 3.1, 3.1.1, and 5.0 protocols. We recommend MQTT 5.0 for new deployments as it offers enhanced features like message properties, reason codes, and improved error handling.

Frequently Asked Questions

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